FAQ
How does Foodie Earth work?
Every day for every city, we list only 3-5 pre-selected restaurants for ordering and deliveries, in three windows: 11:30am ~ 12:30pm, 4:30pm ~ 5:30pm, and 6:00pm ~ 7:00pm. Our menu changes every week and features diverse cuisines from local restaurants. By sharing menus and delivery routes with your neighbors, you not only save on food delivery fees but also help reduce your carbon footprint!
Which areas do you deliver to?
We currently serve Cupertino, Mountain View, Los Altos, Palo Alto, Menlo Park, Santa Clara, Milpitas, Sunnyvale, Saratoga, Los Gatos, Monte Sereno, Atherton, Los Altos Hills, San Jose, and Campbell. As a fast-growing start-up, we're working on expansion and look forward to adding new delivery areas soon!
Will my food get cold with your delivery model?
By optimizing our delivery routes, we minimize delivery times to under an hour so your food is delivered fresh and warm.
How many restaurants are in your network?
We feature 500 local restaurants and counting!
what is the menu publish timeline?
Menus are published on a rolling basis with a 7-day window.
How do I pay?
You can pay by credit card or via PayPal. When you cancel an order, your card/PayPal is refunded automatically.
What is the deadline to order?
You can order any time a given meal is available, which is usually a week in advance of the delivery date. If you are ordering the day of delivery, you need to order before 10:30am for lunch orders, before 3:30pm for early dinner orders, and before 4:30pm for dinner orders.
When will I receive my order?
Our expected delivery window is 11:30am ~ 12:30pm for lunch, 4:30pm ~ 5:30pm for early dinner, and 6:00pm ~ 7:00pm for dinner, but we can run early or late occasionally due to unexpected circumstances.Prioritizing orders for a certain time is currently not a feature we support.
How can I give feedback to help Foodie Earth improve?
As we grow, we're always looking for new ways to improve. You can send feedback by emailing info@foodie.earth or texting (408) 520-0627.
How and when can I cancel a meal?
User Menu My Orders Upcoming Cancel.Usually, you can cancel your order before its ordering cutoff time. If your cancellation is processed, you will receive a full refund. However, we sometimes need to disable cancellations if the restaurant has already started working on your meal. After the kitchen starts to work on your meal, they reserve the right to cancel and refund items that become unavailable, in which case the items that are fulfilled by them cannot be refunded.
Can I get a refund for wrong/spilled/missing items?
Yes, we usually refund wrong/spilled/missing items. Note that to get a refund, you need to (1) send a picture as proof (2) file the request within one hour of delivery.
What do I do if I am unsatisfied with my meal or delivery?
We take pride in our work and want to make sure you get the best delivery experience possible. Please text our customer service at (408) 520-0627 describing the issue, and a representative will be with you shortly to make things right.
What is your policy when a restaurant/driver makes a mistake?
When something goes wrong, we prioritize making things right with the customer in the form of a refund (equal to the value of the part(s) of the order with issues, subject to discretion based on the severity of said issues). If any problems arise by fault of our drivers, we will reach out to affected customers for resolution, then work with those drivers to prevent similar mistakes moving forward. If any issues arise on the part of the restaurant, we will refund the customer per the above policy, report the issues to the restaurant, and re-evaluate that partnership with regard to quality control.
How do you profit and remain successful as a business while offering free delivery?
By optimizing delivery routes, ordering in batches, and cooperating with local restaurants, our per order delivery costs are very low—especially compared to other delivery services. We then couple those low operating costs with a small commission from restaurants and high order volume. Our priority and focus is fresh and affordable delivery for fellow foodies while supporting local restaurants!
Where do my tips go?
Tips are pooled and then distributed evenly across working drivers to promote a positive non-competitive community. We also contribute to the tip pool to guarantee a minimum $35/hr for the initial hour of work each meal.
How does your referral program work?
Share your code on the home page with up to twenty of your friends! Each time your friend uses your code on their first order, you each gain $10 in Foodie credit!
